“Management is doing things right; leadership is doing the right things.”
— Peter F. Drucker
Managing is about getting work done through people. On most days, let’s say 80 percent of the time, your employees are getting to work daily and on time, interacting cordially and performing their job tasks well. You’ve heard this before — the old 80–20 rule.
But maybe this rule isn’t applicable to your workplace.
• Everyone meets the performance standards set by the job 100 percent of the time.
• All your employees report to work daily and on time.
• There are no workplace conflicts among your staff.
• You have never wondered about an employee who suddenly became withdrawn and uncommunicative.
It’s the 20 percent of employees who are creating the challenges of management, who aren’t getting along or aren’t performing their jobs up to company standards. It’s the third call in a week you get from your new hire who says he can’t come to work because he’s feeling depressed and couldn’t get out of bed.
What do you do?
Observe job performance and behaviors. Workplace problems include difficulty performing job tasks as well as behaviors that may be disruptive to the workplace. These behaviors include mood swings, abrupt changes in appearance or demeanor, threats or any behaviors that are out of the ordinary for the employee or inappropriate for the workplace.
Follow your company’s policies on progressive discipline. Most policies advise contact with the Human Resources department at the onset of the issue.
Constructively confront workplace issues and document the discussion. Clearly communicate your expectations for change to the employee. If he is able to change his behavior on his own, he will. This discussion may be all that is needed.
— First Sun EAP Newslettter