Service Coordination

NHE places service coordinators across the nation in specialized communities for the elderly and for people with disabilities.

What is a Service Coordinator?

A Service Coordinator is responsible for assuring that elderly residents, especially those who are frail or at risk, and those non-elderly residents with disabilities are linked to the supportive services they need to continue living independently in their current homes. A few essential activities of a service coordinator are:

  • Conduct general intake and assessment and identify service needs (Individual, Activity of Daily Living, Community)
  • Link to service needs/resources (Traditional, Community Based and Other)
  • Monitor service provision/follow-up
  • Coordinate educational and wellness programs
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Linking full-circle services to those in need.

Services Offered:

  • Service Coordination Management and Supervision
  • Quality Assurance
  • Grant Administration
  • Grant Writing
  • Training and Education
  • Community Needs Assessments
  • Resident Services Support for Property Management

Types of Properties and Individuals Served:

  • 202
  • 236
  • Tax Credits
  • Section 8

Benefits of Service Coordination with NHE

  • Improves marketability and visibility of the project in the local community.
  • An On-Site Service Coordinator:
    • Protects the owners investment
    • Decreases resident turnovers, evictions
    • Increases staff retention and morale
    • Reduces Property Manager time spent on resident calls, interruptions, complaints and conflicts
    • Reduces crisis management as resident needs are identified and addressed before they reach crisis proportions
    • Increases service delivery in community and community involvement
“Our Service Coordinator from NHE Inc. is able to work with our residents to help ensure they have all the resources and support needed in order to remain living independently for as long as possible. Our turnover rate would be higher without the Service Coordinator program through NHE Inc. in place.
“The impact the NHE Inc. Service Coordinator Program has on our residents is significant. Without the support provided by the NHE Service Coordinator Program, my time spent focusing on property business would be reduced greatly. Property Managers who have a Service Coordinator program through NHE Inc. are truly fortunate.”
Andrew Davis Herman
Community Manager, Arrowhead Apartments, Alco Management

“Overall Quality of life has improved. Residents have been connected to resources they never knew existed. Residents constantly share their gratitude and praise for a wonderful program that has assisted in quality of life and has allowed participants to age in place … Small gestures can create big change. Working for a company that cares for its employees helps employees move that positive energy forward.”

Viet Nam Nguyen
Service Coordinator, Quantum Management

“The NHE Service Coordination program has provided more positive energy to our property. Our residents are happier, and the stress level has decreased significantly because we are here to assist them with their needs…We are change agents. We make things happen! Our residents love us and we love them.

Jacqueline Baskin
Service Coordinator, Episcopal Housing Management

“This program has given management a more positive outlook on what we do as service coordinators. It has allowed us to work as a team, which in turn benefits all our residents. We all work well together, and are very supportive of each other. It feels more like family.”

Lee Hill
Service Coordinator, SDMC Management

EMPOWERMENT. Residents are proud to inform us that they feel that they can handle certain situations in their daily routine with minimum assistance from their Service Coordinators. It makes my day to assist and, most of all, continue to empower the residents to be independent.

Brenda Jones
Service Coordinator, Elevation Management

“The Service Coordinator in Multifamily Housing program allows multifamily housing owners to assist elderly individuals and nonelderly people with disabilities living in HUD-assisted housing and in the surrounding area to obtain needed supportive services from the community, to enable them to continue living as independently as possible in their homes.”

(HUD Multifamily Housing Service Coordinator Program, 2012/2013 Notice of Funding Availability)

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