Service Coordination

NHE places service coordinators across the nation in specialized communities for the elderly and for people with disabilities.

What is a Service Coordinator?

A Service Coordinator is responsible for assuring that elderly residents, especially those who are frail or at risk, and those non-elderly residents with disabilities are linked to the supportive services they need to continue living independently in their current homes. A few essential activities of a service coordinator are:

  • Conduct general intake and assessment and identify service needs (Individual, Activity of Daily Living, Community)
  • Link to service needs/resources (Traditional, Community Based and Other)
  • Monitor service provision/follow-up
  • Coordinate educational and wellness programs

Linking full-circle services to those in need.

Services Offered:

  • Service Coordination Management and Supervision
  • Quality Assurance
  • Grant Administration
  • Grant Writing
  • Training and Education
  • Community Needs Assessments
  • Resident Services Support for Property Management

Types of Properties and Individuals Served:

  • 202
  • 236
  • Tax Credits
  • Section 8

Benefits of Service Coordination with NHE

  • Improves marketability and visibility of the project in the local community.
  • An On-Site Service Coordinator:
    • Protects the owners investment
    • Decreases resident turnovers, evictions
    • Increases staff retention and morale
    • Reduces Property Manager time spent on resident calls, interruptions, complaints and conflicts
    • Reduces crisis management as resident needs are identified and addressed before they reach crisis proportions
    • Increases service delivery in community and community involvement

“The Service Coordinator in Multifamily Housing program allows multifamily housing owners to assist elderly individuals and nonelderly people with disabilities living in HUD-assisted housing and in the surrounding area to obtain needed supportive services from the community, to enable them to continue living as independently as possible in their homes.”

(HUD Multifamily Housing Service Coordinator Program, 2012/2013 Notice of Funding Availability)