Association Management

From condominiums to townhouses and single-family homes — in communities small and large — our Association Management services are customized to meet the needs of each individual community.

Your Needs. Our Priority.

NHE provides turn-key and customized management services to neighborhoods of all sizes. Currently, we service more than 65 upstate communities and more than 50,000 residents through the two main, but separately-managed, business units of the company: Association Management and Apartment Management. Scroll below to view our extensive list of services offered to our Association Management Clients throughout Greenville, Spartanburg, and Anderson.

Association Managment from NHE

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that Provides Accountability, Reliability, and Visibility?

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Services Offered

Administrative
Financial
Community
Management
Communication
List of Managed Associations

- 24/7/365 emergency response service
- Use of TOPS software for professional association management
- Maintain all association records and accounts
- Maintain permanent electronic storage of all association documents and correspondence
- Manage insurance documents, accounts, and claims
- Facilitate architectural change request procedures, serving as liaison between ARC committee and individual owners
- Placing liens on properties and/or advising Board to seek a judgment in magistrate’s court and/or foreclosure for unpaid dues
- Serve as registered agent for association, receiving all legal notices on the association’s behalf
- Process invoices and send payments via Strongroom Solutions’ accounts payable system
- Process requests for information for closings and refinances via CondoCerts secure electronic document delivery service
- Offer multiple payment options for homeowner assessments and fees
- Establish and maintain banking accounts
- Process payables and deposits on a daily basis
- Provide recommendations for assistance in collecting delinquent accounts
- Prepare and distribute monthly financial packages for Board members
- Assist in preparing and administering the annual budget
- Issue 1099s to association vendors
- Submit CPA or EA prepared state and federal tax returns
- Receive all owner inquiries and service requests and issue work orders
- Supervise all maintenance services and repairs
- Manage the contract bidding and negotiation process with vendors
- Enforce association governing documents and rules and regulations
- Manage clubhouse reservations and pool key distribution
- Maintain and control community electronic access systems
- Advise Board members in matters relating to the community’s governing documents
- Visit and inspect the community at least once a month
- Facilitate all member communications via phone, email, and traditional mail
- Distribute Board communications to all owners and send welcome packets to new owners
- Assist Board in meeting preparation and facilitating
- Attend regular Board meetings and annual owner meetings
- Serve as contact for realtors and closing attorneys
- Manage and maintain community’s webpage on NHE company website
See Associations Managed by NHE

“The management team at NHE gives 100% to ensure that our community is running smoothly. Whether there is a water main break on a cold winter night or a need to meet a contractor at a moment’s notice, our board knows our Association Manager will be there. The team at NHE is professional, knowledgeable, competent and always gracious. We are fortunate to have them as our partner in caring for our community.”

Marianne, Board President

“The team at NHE not only help out with the overall management of our community but care about the residents as well. Our representative is a great source of information and anticipates solutions before situations can arise. We rely heavily on the folks at NHE and appreciate their professionalism and care they give our community.”

Vin, Board President

“NHE is currently our Property Manager. They have been serving our community very professionally for several years. We find NHE is attuned to our needs and able to work successfully with the entire spectrum of personalities in our community. We highly recommend NHE and welcome anyone interested to contact us for further discussion.”

Doug, HOA President

Several years ago I was asked to join the association’s board. It might be an understatement to say that my perspective changed rapidly and drastically on all that was involved to make it possible. WOW! I am grateful for the commitment, professionalism, and experience of our manager and the team at NHE. Big or small…complex or routine…performed by them directly or by their network or qualified suppliers, I have confidence and trust in the work that is done in service to our community. Put another way, I am not sure that I would want to be on the board or perhaps even be an owner here without NHE keeping things running smoothly.”

Peter, Board President

NHE has been our Association property managers since 2002. I have worked with the NHE team for many of those years in various roles, including the Association Board of Directors’ Treasurer and as President. After retiring from the Board, I stepped into the role of Finance Committee Chairman. Our Association has faced a number of challenges over the years and the NHE team has been consistently responsive to my needs and has earned my trust as qualified professional property managers.”

Donna, Committee Member

Benefits of Association Management by NHE

Visibility

Our staff provides the highest standard of prompt and courteous service to our customers. All NHE staff return phone calls and emails within one business day, and our Emergency After Hours Response Service ensures you will not wait when you need immediate help. NHE managers are not just a voice on the phone - your qualified and trained manager will be seen actively in your community on a frequent and regular basis.

Accountability

NHE diligently collects regime fees and annual assessments from all owners. We recommend collection efforts to the Board and are aggressive in pursuing every legal remedy available to the association for collecting outstanding balances, including filing liens and foreclosure actions. NHE is partnered with Smartstreet, a division of Union Bank, crafted to serve the needs of homeowners associations, offering numerous payment options and no banking fees. NHE also vigorously manages association cash flow to maximize interest earned on all association accounts.

Reliability

NHE requires all vendors to provide proof of workers compensation insurance and general liability insurance. Mutual trust exists between NHE and our qualified vendors because vendors are treated with respect and are paid promptly for their services. NHE is conscientious in providing board members with professional advice and counsel. We prepare effective annual budgets for the Board as well as long-range plans for capital improvements, either in-house or through a reserve study provider.